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During high volume periods, email response times may exceed one business day. Click the three dots on the bottom right if you want to: Email a transcript of the chat to yourself. Knoji. Click the Get Help widget on the bottom right of the help center page. Open the application that just downloaded. We ship to many customers over and over again. This could either be out lucky day or maybe, they actually have a responsive support team. ShipStation Help Guide. Share the 9-digit code with your ShipStation agent. Phone support. When you submit a ticket to the support team, it's best to include as much information about the question or issue as possible. The company has an affiliate program. Click the attachment icon to send an image or other type of file to your support agent. For example, if you have three programs open at the same time, you might want a screen capture of only the active window. Royal Mail COVID-Related Service Updates. ShipStation Mobile Help Guide ShipStation cooperates with the owners of online business. Snagit also includes access to a Screencast account so you can upload your saved images and videos and easily share them with others. If the results do not provide what you need, you can then choose Contact Support. Austin, TX 78756. See the sections below if you do not know how to take screenshots or videos. Members of our support team monitor the community for any issue that needs to be addressed directly by support, in which case they’ll convert your post to a support ticket and contact you directly. Store, Carrier, and other integration reference and how-to guides. The image of the screen will be saved as a file on the desktop (called "Screenshot XX-XX-XX" where the Xs are the day's date). ShipStation Customer Service. You can contact customer services by telephone on please call customer services on 0333 0044444 or via e-mail at cs@matalanonline.co.uk. Companies are selected automatically by the algorithm. You must be logged into ShipStation for the chat option to be available. Our shipping software is designed to save you time and money on eCommerce order fulfillment. You'll then see the support options available to you. This will trigger an automatic download of the Splashtop application. How to Contact ShipStation Support (tickets and chats), Best Practices for Submitting a Support Ticket. Country/Region. They will deliver these items Monday to Friday as normal. We'd really appreciate it if you could rate the chat and leave feedback for our support agents! A guide to using ShipStation features and processes. Explains available support options, how to submit a request, use the chat widget, take screenshots, and do a screen share, and best practices for submitting a ticket. ShipStation Carrier Services users will also be charged such preset amount each time the balance available in the ShipStation Carrier Services is not sufficient to print a label requested by such a user. Workflow Guides. You captured screen will be copied to your clipboard. See the Using the Chat Widget section below for details on the chat functions. The information you should include in your initial email will depend on what your issue is. Each section provides a series of articles to guide you through using ShipStation based on different kinds of workflows. Browse our FAQ's, online chat, email or phone us. Possible values: Address not yet validated, Address validated successfully, Address validation warning, Address validation failed. Shipstation is ranked 104 out of 1376 in Transportation and Logistics category. We are here to help. The widget will offer suggestions for help articles that may answer your question. When you purchase a ShipStation plan, you receive excellent customer service, from live chat to phone support to community forums. Phone number. This estimate is based upon 5 ShipStation Customer Support salary report(s) provided by employees or estimated based upon statistical methods. All ShipStation trial users have phone access to a sales rep/account managers for the first 30-days via a phone number in ShipStation's help menu. ShipStation Help Guide. Then click the End button (or Cancel, to go back to the chat). 5 ShipStation reviews.

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